Return Policy

Thank you for shopping with us. We take pride in the quality of our garments and aim to ensure your satisfaction with every purchase. Please read our return policy carefully before placing your order.

No Refunds for Non-Faulty Items

We do not offer refunds for unwanted items, incorrect sizing, or change-of-mind purchases. All of our products are quality checked before dispatch, and we are confident in the standard of what we ship. 

Faulty Items - Refund Eligibility

In line with UK and EU consumer protection laws, we will issue a refund only if the item you received is faulty. 

To qualify for a refund:
- You must notify us of the fault within 14 days of receiving your order.
- Your refund request must be accompanied by clear photographic or video evidence of the fault. - The item must be unworn, unused, and returned in its original packaging, including tags.

Once we receive your request, our team will assess the issue. If your claim is approved, a full refund will be issued to your original payment method.

Returns for Exchange or Store Credit (Optional)

While we do not offer refunds on non-faulty items, we may offer exchanges or store credit on a case-by-case basis at our discretion. Please contact us within 14 days of receipt if you would like to request this.

How to Start a Return:
To initiate a return for a faulty item:
1. Contact us at [your customer service email].
2. Include your order number and a detailed description of the fault. 3. Attach clear photos or videos showing the issue.

If your return is approved, we'll provide return instructions.

Return Shipping

- If an item is confirmed faulty, we will cover return shipping costs or reimburse you upon receipt.
- For non-faulty items (if we approve a discretionary return), the customer is responsible for return shipping.

Final Notes
We reserve the right to refuse a refund or return if the item does not meet our policy criteria or if there is insufficient evidence of a fault.

Please email us at info@3ltrio.com for the correct return shipping address before sending back any item